Rockwell Automation FactoryTalk Scheduler Users Guide - Manual (Page 10)

F ACTORY T ALK S CHEDULER U SER ’ S G UIDE
4
• •
•
•
•
Get phone support
The Rockwell Automation support team of outstanding professionals provides top-notch
technical support—monitoring and tracking your experience with our products to pave the
road to your success in understanding and improving your factory performance.
Rockwell Automation provides full support for the entire RSBizWare suite of products,
which include FactoryTalk Historian Classic, FactoryTalk Metrics, FactoryTalk
Transaction Manager, FactoryTalk Scheduler. Questions concerning installation and the
use of the software are handled by the Rockwell Automation Customer Support Center,
staffed from 8
AM to 5 PM (in your time zone) Monday through Friday—except U.S.
holidays—for calls originating within the U.S. and Canada.
To reach the Customer Support Center, call 1.440.646.3434 and follow the prompts. For
calls originating outside the U.S./Canada, locate the number in your country by linking to
support.rockwellautomation.com and selecting the Phone/On-site link. A list will be
presented from which you can locate the number to call inyour country.
W HEN YOU CALL
When you call, you should be at your computer and prepared to give the following
information:
„
the product serial number and version number, which can be found in the client
software by selecting Help > About,
„
the type of hardware you are using,
„
the exact wording of any errors or messages that appeared on your screen
„
a description of what happened and what you were doing when the problem occurred,
and
„
a description of how you attempted to solve the problem.
Get Web support
In addition to phone support, the Rockwell Automation Customer Support Center offers
extensive online knowledgebases of tech notes and frequently asked questions for support
of non-urgent issues. These databases are updated daily by our support specialists.
To receive regular e-mail messages with links to the latest tech notes, software updates,
and firmware updates for the products that are of interest to you or to submit an online
support request, go to support.rockwellautomation.com and select the Online link.