Rockwell Automation Arena Contact Center Edition Users Guide User Manual
Page 91

6
•
T
HE
C
ONTACT
D
ATA
P
ANEL
83
•
•
•
• •
6 •
Co
nta
ct Data Pane
l
Trunk Group
Symbol Name [Trunk Group]
Trunk 1
Contact Back
Contact Back Reason:
Blocked, Disconnected,
Message, Abandoned,
Served
Checked, Unchecked
Unchecked
Probability
0 <= Real Number
<= 1.0 or expression
1
Wait Time
Expression (Distribution)
1
Abandonment
Wait Time Until
Abandonment
Expression (Distribution)
None
Advanced
Override Trunk Priority
Check box
Checked, Unchecked
Unchecked
Override Trunk Priority
Integer >= 1
5
Override Trunk Script
Checked, Unchecked
Unchecked
[Override Type]
Script, Agent
Script
Call Routing Script
Symbol Name [Script]
Script 1
[Agent Type]
Agent Group, Parent Group
Agent Group
Agent Group
Symbol Name [Agent Group]
Agent Group 1
Parent Group
Symbol Name [Parent Group]
Parent Group 1
Selection Rule
First Available, Longest Available,
Uniform by Availability
Uniform by Availability
Talk Time Distribution
Expression (Distribution)
(Uses Expected Talk Time
from main dialog)
After Contact Time
Distribution
Expression (Distribution)
0.0
Service Level
Real Number > 0
60
Can Preempt
Checked, Unchecked
Unchecked
Can Be Preempted
Checked, Unchecked
Unchecked
Prompt
Valid Entry
Default
- 20P PowerFlex DC Drive - Frame D Bimetal Thermostat (10 pages)
- 1336S_F_T_E_R F Frame Snubber Resistor Repl. (6 pages)
- 22-COMM PowerFlex 4-Class DSI (Drive Serial Interface) Network Communication Adapter (4 pages)
- 8-545 Plug In Solid State Relay (2 pages)
- 20-HIM-B1 PowerFlex 7-Class HIM Bezel (DPI) (4 pages)
- 100 Contactors with DC Coil (1 page)
- 100 Contactors with DC Coil (2 pages)
- 20P PowerFlex DC Drive - Frame D Switching Power Supply Circuit Board (6 pages)
- 140G-MTFx_MTHx_MTIx_MTKx Trip Unit Installation-140G-M (6 pages)
- 45BRD Analog Laser Sensor (4 pages)
- 20D Multi-Device Interface Option Board for PowerFlex 700S Drives (20 pages)
- 56RF RFID 18 mm Cylindrical Transceiver (2 pages)
- 42KC Miniature Rectangular: 5V DC Version (2 pages)
- 20P PowerFlex DC Drive - Frame A Switching Power Supply Circuit Board (16 pages)
- 21P-MISC-A-TP-2 Transition Tube Kit #C19-6/7 For PowerFlex 755 w/OEM Liquid Cooling Fr 6/7 Drive (2 pages)
- 42BT Background Suppression Sensor (3 pages)
- 42CB High Speed 18mm Cylindrical (4 pages)
- 140EX-JE2_JE3 Molded Case Circuit Breaker (4 pages)
- 140G-K-EAM1A Early Make Aux Contact for Rotary Handle Oper Mech-140G-K (1 page)
- 140G-K-EAM1A Early Make Aux Contact for Rotary Handle Oper Mech-140G-K (3 pages)
- 20-HIM-A6 PowerFlex (Human Interface Module) (74 pages)
- 42CF General Purpose 12mm Cylindrical (4 pages)
- 20D PowerFlex 700S Phase II Drive Frames 1...6 (80 pages)
- 140EX-HE1_HE2 Molded Case Circuit Breaker (6 pages)
- 140EX-HE1_HE2 Molded Case Circuit Breaker (4 pages)
- 20B PowerFlex 700 Custom Firmware - Pump Off (12 pages)
- 20-WIM-N4S DPI Wireless Interface Module (92 pages)
- 140U H-Frame Circuit Breaker Fixed and Adjustable Thermal Trip (7 pages)
- 140U H-Frame Circuit Breaker Fixed and Adjustable Thermal Trip (2 pages)
- 60-2619, 42JS Swivel/Tilt Mounting Bracket (1 page)
- 22A PowerFlex 4/40/400 Flange Mount (4 pages)
- 45MLA Controller Installation Instructions (16 pages)
- 20P PowerFlex DC Drive - Cooling Fan for Frame A Drives Above 73A at 230V 460V AC (6 pages)
- 42JS Series 7000 to 42JS VisiSight Replacement Kit (2 pages)
- 22A PowerFlex 4-Class HIM Bezel (DSI) (4 pages)
- 42CS Stainless Steel Photoelectric Sensors (4 pages)
- 20L-LL PowerFlex 700L Liquid-to-Liquid Heat Exchanger (40 pages)
- 20P PowerFlex DC Drive - Frame B SCR Modules (20 pages)
- 22B PowerFlex 40 Quick Start FRN 5.xx - 6.xx (161 pages)
- 22B PowerFlex 40 Quick Start FRN 5.xx - 6.xx (22 pages)
- 22F PowerFlex 4M Input RFI Filters (2 pages)
- 45LFM Capacitive Label Sensor (4 pages)
- 140G-Rx Installation Instruction-140G-R (2 pages)
- 140G-Rx Installation Instruction-140G-R (29 pages)
- 22C PowerFlex 400 AC Drive Quick Start - FRN 1-4.xx (28 pages)