Trunk group utilization report – Rockwell Automation Arena Contact Center Edition Users Guide User Manual
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Trunk Group Utilization report
Trunk Statistics for [Trunk Group] by [N] Minute Time Period
This report details the utilization of Trunk Group resources for each timeslot within the
planning horizon. Each report covers one particular Trunk Group.
Table 8.6 Trunk Group Utilization report column descriptions
E
XAMPLE
Trunk Statistics for Central Trunks by 60-Minute Time Period
Column Heading
Description
Trunks In Use
The average number of trunk lines in use throughout the timeslot
Total Trunks
The number of trunk lines within the trunk group
Trunk Utilization
The average utilization of trunk lines throughout the timeslot
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