Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 115)

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Disable Contact Return—Disable the option to turn a messaged contact into a contact
return.
R EMARKS
When a Message module is encountered in a routing script, a wait time (representing the
time required to record a message) is generated from the specified distribution. The
contact is then delayed for that amount of time, counted as leaving a message, and
dispatched from the contact center. If specified in the Contact module corresponding to
the contact’s type, a contact back may occur with the probability and in the time specified.
Contact backs generated from messages (specified in the Contact module) may optionally
be disabled by checking the Disable Contact Back field.
A Message module can be used for Inbound scripts only.
E XAMPLE
This example delays the contact according to a uniform distribution with a minimum of
1 minute and a maximum of 2 minutes. After the delay, which represents the time to leave
a message, the contact is dispatched from the contact center.
Prompt Valid Entry Default
Message Wait Time Expression (Distribution) 0.0
Disable Contact Back Checked, Unchecked Unchecked
Disable Contact Return Checked, Unchecked Checked
Prompt Entry
Message Wait Time UNIF(1,2)
Disable Contact Back Unchecked
Disable Contact Return Checked