Rockwell Automation Arena Contact Center Edition Users Guide User Manual
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If Data Object is not System Time:
Display As—Selection of the view(s) by which the chosen statistic should be animated.
Choices include:
Variable—Display of the statistic as a numerical quantity.
Level—Illustration of the statistic as a graphical quantity.
Histogram—Illustration of the statistic as a histogram of values it assumes over time.
Plot—Display of the statistic as a plot over time.
Prompt
Valid Entry
Default
Data Object
Contact, Agent Group, Parent Group, Trunk
Group, Overflow, System Time or Other
Contact
Contact
Contact Name
Symbol Name [Contact]
Contact 1
Contact Statistic Type
Contact Count, Contact-Back, Count,
Contact Times, Percentages
Contact Count
Contact Data
Selection from list of available statistics
Abandoned
Agent Group
Agent Group
Symbol Name [Agent Group]
Agent Group 1
Agent Data
Selection from list of available statistics
Utilization
Parent Group
Parent Group
Symbol Name [Parent Group]
Parent Group 1
Parent Data
Selection from list of available statistics
Utilization
Trunk Group
Trunk Group
Symbol Name [Trunk Group]
Trunk 1
Trunk Data
Selection from list of available statistics
Utilization
Overflow
Source Group
Symbol Name [Agent]
Agent Group 1
Destination Group
Symbol Name [Agent]
Agent Group 2