Rockwell Automation Arena Contact Center Edition Users Guide User Manual
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Max Number of Agent Groups—Upper bound on the number of Agent Groups to be
included in the simulation model. This value may need to be increased for very large
simulation runs.
R
EMARKS
Only one Configuration module may be defined for each simulation model.
The Planning Horizon value specified in the Configuration module is independent of plan-
ning horizon values specified in other modules.
The Planning Horizon defined within the Configuration module determines the length (in
minutes) of the simulation run.
The Priorities and Scripts defined at the Trunk Group level are provided as defaults for the
Contacts incoming on those trunk lines. Overrides of these attributes may be specified in
the Contact module.
Prompt
Valid Entry
Default
Planning Horizon
Day, Week, Bi-Week, Month
Day
Trunk Definitions
Trunk Group
Symbol Name [Trunk Group]
Trunk 1
Trunk Capacity
Integer >= 1
100
Inbound Contacts
Checked, Unchecked
Checked
Inbound Contact Script
Symbol Name [Scripts]
Script 1
Inbound Contact Priority
Expression
5
Outbound Contacts
Checked, Unchecked
Unchecked
Outbound Contact Script
Symbol Name [Scripts]
Script 1
Outbound Contact Priority
Expression
100
Trunk Cost/Hour
Real Number >= 0
0.00
Advanced
Number of Replications
Integer >= 1
1
Initialize System
Checked, Unchecked
Checked
Initialize Statistics
Checked, Unchecked
Checked
Max Number of Agent Groups
Integer >= 1
50