Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 197)

189
B
B •
Repor
ts
Reports
9:40:25AM
Agent and Trunks
Tuesday, December 04, 2001
Bank Replications: 1
Replication 1 Planning Horizon: Week
Trunk Summary
Usage
Available In Use Utilization
Central Trunks 14.36 0.64 4.28
Cost
Busy Cost
Central Trunks 971.69
Agent Group Summary
Usage
Available Busy Est On Duty Utilization
Balance Servers 4.64 2.37 7.00 33.90
Checking Servers 4.64 2.37 7.00 33.90
Checking 2.66 1.34 4.00 33.60
Specialists
Savings Servers
4.64 2.37 7.00 33.90
Savings Specialists 1.97 1.03 3.00 34.31
Cost
Busy Cost Idle Cost Per Use Cost
Checking 453.64 899.15 0.00
Specialists
Savings Specialists
555.75 1,064.78 0.00
Inbound and Outbound Utilization
Inbound Util Outbound Util
Balance Servers 0.00 0.00
Checking Servers 33.90 0.00
Checking Specialists 33.60 0.00
Savings Servers 0.00 0.00
Savings Specialists 34.31 0.00
Agent Utilization per Contact Type
Call Email Fax Other Web Hit
Balance Servers 0.00 0.00 0.00 0.00 0.00
Checking Servers 33.90 0.00 0.00 0.00 0.00
Checking 33.60 0.00 0.00 0.00 0.00
Specialists
Savings Servers
0.00 0.00 0.00 0.00 0.00
Savings Specialists 34.31 0.00 0.00 0.00 0.00