Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 199)

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10:13:11AM
Contact Times and Counts
Tuesday, December 04, 2001
Bank
Replications: 1
Replication 1
Planning Horizon: Week
Contact Times (in minutes)
Handle Time Average Half Width Minimum Maximum Observations
Account Balance 0.9976 0.044472520 0.0007 8.6036 2,478
Checking 3.7583 0.257047910 0.0007 23.2454 941
Savings 3.9151 (Insufficient) 0.0440 14.0986 102
Speed of Answer Average Half Width Minimum Maximum Observations
Account Balance 0.02202659 (Correlated) 0.00000000 2.48080051 2,478
Checking 0.01388095 0.015766858 0.00000000 1.54797763 941
Savings 0.02383484 (Insufficient) 0.00000000 1.38975639 102
Time in Contact Center Average Half Width Minimum Maximum Observations
Account Balance 1.0196 0.050476101 0.0007 8.6036 2,478
Checking 3.7721 0.263991449 0.0007 23.2454 941
Savings 3.9390 (Insufficient) 0.0440 14.6101 102
Contact Counts
Contacts
Blocked Created In System Offered Waiting
Account Balance 0.00 2,478.00 0.00 2,478.00 0.00
Checking 0.00 941.00 0.00 941.00 0.00
Savings 0.00 102.00 0.00 102.00 0.00
Outcomes
Abandoned Disconnected Handled In Target Message
Account Balance 0.00 0.00 2,478.00 2,435.00 0.00
Checking 0.00 0.00 941.00 940.00 0.00
Savings 0.00 0.00 102.00 101.00 0.00
Contact Backs
Abandoned Blocked Disconnected Message Served
Account Balance 0.00 0.00 0.00 0.00 0.00
Checking 0.00 0.00 0.00 0.00 0.00
Savings 0.00 0.00 0.00 0.00 0.00