Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 67)

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ct Data Pane
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The Contact Data Panel
This chapter describes each of the seven modules that form the Contact Data template
panel, one of the two template panels contained in the Arena Contact Center Edition.
Chapter 7 describes the modules located in the second template panel—the Script panel.
The following modules are located on the Contact Data panel:
„
Configuration
„
Schedule
„
Pattern
„
Agent
„
Contact
„
Animate
„
Report
All of the above modules allow the definition of a single object (e.g., Agent Group, Con-
tact, etc.). Multiple modules of the same type are placed to complete the model. Several
modules incorporate the notion of component repeat groups. That is, the module may be
composed of many similar pieces (e.g., Days within a Week for the Pattern and Schedule
modules), and each piece is defined separately. The repeat groups are described in the
prompt text and will be obvious within the template constructs, although their repetitive
nature does not appear in the prompt tables. Similarly, many modules have custom dia-
logs that vary depending on the options selected. This conditional input is also not explic-
itly highlighted in the prompt tables.