Rockwell Automation Arena Contact Center Edition Users Guide User Manual
Page 196
A
RENA
C
ONTACT
C
ENTER
E
DITION
U
SER
’
S
G
UIDE
188
• •
•
•
•
New
Next Action
No Condition
Noon
None
NxtBlk
Off Duty S
On Duty S
Other
Overflow
Parent
ParentIndex
Parent Group
Pattern
PM
PQPr
Pr
Pre Work
Priority
Qblock
Queue for Agent
Queue Length
queuetime
Probabilistic Branch
Remove from Queue
RepDays
Research S
Saturday
sbr
sbr type
Script
Search Q
Set Type
Service Level
StartRotation
Station Type
Sunday
Talk Time
Temp
Temp Atb
Terminated
Thursday
Time in Call Center
Time of Day
Time Remaining to Wait
Time Spent Waiting
TimeofDay
Total Calls
Transfer
Transfer to Script
Trunk Group
Tuesday
Uniform by Availability
uptm
Wait_A
Web Hit
Wednesday
WeekNumber
Yes
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