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Rockwell Automation Arena Contact Center Edition Users Guide User Manual

Page 189

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9

C

ASE

S

TUDIES

181

• •

9 •
Ca

se Stu

die

s

10:00

AM

–11:00

AM

150

11:00

AM

–Noon

150

Noon–1:00

PM

150

1:00

PM

–2:00

PM

150

2:00

PM

–3:00

PM

150

3:00

PM

–4:00

PM

150

Pattern

Japan Daily Pattern

Planning Horizon

Day

Timeslot

60

Daily Arrival Pattern

Midnight–1:00

AM

300

1:00

AM

–2:00

AM

150

2:00

AM

–3:00

AM

150

3:00

AM

–4:00

AM

150

4:00

AM

–5:00

AM

150

5:00

AM

–6:00

AM

150

6:00

AM

–7:00

AM

150

7:00

AM

–8:00

AM

150

4:00

PM

–5:00

PM

600

5:00

PM

–6:00

PM

150

6:00

PM

–7:00

PM

150

7:00

PM

–8:00

PM

150

8:00

PM

–9:00

PM

150

9:00

PM

–10:00

PM

150

10:00

PM

–11:00

PM

150

11:00

PM

–Midnight

150

Prompt

Entry