Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 111)

7 • T HE S CRIPT P ANEL
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If external logic is specified in Prior to Post Contact Work, any delays incurred will
not include the primary agent. This is the only place that agent transfer can be speci-
fied. While the contact is executing this external logic, the primary agent concurrently
incurs the post-contact work delay if any is specified in the Contact module.
E XAMPLE
In this example, the contact is placed in the Volunteers queue from the Basic Telethon
case study.
Remove from Queue module
D ESCRIPTION
This module removes the contact from its current agent group queue and proceeds to the
next module in the script.
P ROMPTS
None required.
R EMARKS
This module cannot be the last module in a Script. This module typically precedes a
Message or Disconnect module.
Prompt Entry
Group Type Agent Group
Agent Group Volunteers