Rockwell Automation Arena Contact Center Edition Users Guide User Manual
Page 65

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Increase the volume of donor calls. What impact does this have on blocking,
abandonment, and agent utilization?
Alter the number of agents and/or trunk lines. What impact does this have on customer
service?
Add animation to show counts of abandoned calls.
Generate a report containing counts of calls generated, blocked, abandoned, and
handled.
Add contact back in the case of abandonment.
Add a new agent group to process “lifetime memberships” and transfer 10% of the
calls to this group following their service with the regular volunteer group.
Extend the telethon’s hours of operation (remember that both arrival pattern and agent
schedules must be adjusted).
Add an agent group to handle overflow from the regular volunteers after calls have
been on the line more than one minute. Modify the routing script to overflow calls to
this group.
- 20P PowerFlex DC Drive - Frame D Bimetal Thermostat (10 pages)
- 1336S_F_T_E_R F Frame Snubber Resistor Repl. (6 pages)
- 22-COMM PowerFlex 4-Class DSI (Drive Serial Interface) Network Communication Adapter (4 pages)
- 8-545 Plug In Solid State Relay (2 pages)
- 20-HIM-B1 PowerFlex 7-Class HIM Bezel (DPI) (4 pages)
- 100 Contactors with DC Coil (2 pages)
- 100 Contactors with DC Coil (1 page)
- 20P PowerFlex DC Drive - Frame D Switching Power Supply Circuit Board (6 pages)
- 140G-MTFx_MTHx_MTIx_MTKx Trip Unit Installation-140G-M (6 pages)
- 45BRD Analog Laser Sensor (4 pages)
- 20D Multi-Device Interface Option Board for PowerFlex 700S Drives (20 pages)
- 56RF RFID 18 mm Cylindrical Transceiver (2 pages)
- 42KC Miniature Rectangular: 5V DC Version (2 pages)
- 20P PowerFlex DC Drive - Frame A Switching Power Supply Circuit Board (16 pages)
- 21P-MISC-A-TP-2 Transition Tube Kit #C19-6/7 For PowerFlex 755 w/OEM Liquid Cooling Fr 6/7 Drive (2 pages)
- 42BT Background Suppression Sensor (3 pages)
- 42CB High Speed 18mm Cylindrical (4 pages)
- 140EX-JE2_JE3 Molded Case Circuit Breaker (4 pages)
- 140G-K-EAM1A Early Make Aux Contact for Rotary Handle Oper Mech-140G-K (1 page)
- 140G-K-EAM1A Early Make Aux Contact for Rotary Handle Oper Mech-140G-K (3 pages)
- 20-HIM-A6 PowerFlex (Human Interface Module) (74 pages)
- 42CF General Purpose 12mm Cylindrical (4 pages)
- 20D PowerFlex 700S Phase II Drive Frames 1...6 (80 pages)
- 140EX-HE1_HE2 Molded Case Circuit Breaker (6 pages)
- 140EX-HE1_HE2 Molded Case Circuit Breaker (4 pages)
- 20B PowerFlex 700 Custom Firmware - Pump Off (12 pages)
- 20-WIM-N4S DPI Wireless Interface Module (92 pages)
- 140U H-Frame Circuit Breaker Fixed and Adjustable Thermal Trip (2 pages)
- 140U H-Frame Circuit Breaker Fixed and Adjustable Thermal Trip (7 pages)
- 60-2619, 42JS Swivel/Tilt Mounting Bracket (1 page)
- 22A PowerFlex 4/40/400 Flange Mount (4 pages)
- 45MLA Controller Installation Instructions (16 pages)
- 20P PowerFlex DC Drive - Cooling Fan for Frame A Drives Above 73A at 230V 460V AC (6 pages)
- 42JS Series 7000 to 42JS VisiSight Replacement Kit (2 pages)
- 22A PowerFlex 4-Class HIM Bezel (DSI) (4 pages)
- 42CS Stainless Steel Photoelectric Sensors (4 pages)
- 20L-LL PowerFlex 700L Liquid-to-Liquid Heat Exchanger (40 pages)
- 20P PowerFlex DC Drive - Frame B SCR Modules (20 pages)
- 22B PowerFlex 40 Quick Start FRN 5.xx - 6.xx (161 pages)
- 22B PowerFlex 40 Quick Start FRN 5.xx - 6.xx (22 pages)
- 22F PowerFlex 4M Input RFI Filters (2 pages)
- 45LFM Capacitive Label Sensor (4 pages)
- 140G-Rx Installation Instruction-140G-R (2 pages)
- 140G-Rx Installation Instruction-140G-R (29 pages)
- 22C PowerFlex 400 AC Drive Quick Start - FRN 1-4.xx (28 pages)