Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 78)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
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E XAMPLE
R EMARKS
An entry must be made in the Daily Arrival Pattern for each day of the planning horizon,
although no patterns need to be defined for any day (e.g., if no contacts are received on the
weekends, no patterns would be defined for Saturday and Sunday, although Saturday and
Sunday must appear in the Daily Arrival Pattern list).
Patterns are repeated (if necessary) to fill the simulation run length as defined in the Con-
figuration module (e.g., a weekly pattern will be repeated four times to fill a month-long
run). In these cases, patterns are adjusted so that the distribution covers the entire run
length (e.g., the expected number of contacts entered in the Contact module will be gener-
ated over the simulation run). However, patterns defined for longer than the run length
will raise an error.
The timeslot specified within the Pattern module is independent of timeslot lengths in all
other modules. These timeslots determine at what level patterns are entered and when the
arrival rates for contacts change within the simulation.
Prompt Valid Entry Default
Pattern Symbol Name [Pattern] <Module Name and
instance number>
Planning Horizon Day, Week, Bi-Week, Month Day
Timeslot 30, 60 30
Scale Factor Real Number 1.0
Daily Arrival Pattern
Week Week 1, Week 2, Week 3, Week 4 Week 1
Day Of Week Mon, Tue, Wed, Thu, Fri, Sat, Sun Mon
Daily Contact Pattern Real Number >= 0 0.0