Rockwell Automation Arena Contact Center Edition Users Guide - Manual (Page 118)

A RENA C ONTACT C ENTER E DITION U SER ’ S G UIDE
110
• •
•
•
•
Transfer to Script module
D ESCRIPTION
This module shifts the routing control to another script.
P ROMPTS
Script Name—Name of the routing script to which the contact will be transferred.
Release Trunk Group—Option to indicate that the current trunk group should be released.
R EMARKS
The Transfer to Script module is used to simplify routing scripts by separating common
elements and functions so they may be executed as subroutines by multiple scripts. It may
also be useful in matching the design of the actual routing scripts in the phone switching
system.
If Release Trunk Group is selected, the destination Begin Script module must specify a
trunk group to seize. An error will be generated if this is not defined.
E XAMPLE
This example would cause a contact’s routing control flow to be transferred to the
Advanced script for continued processing.
Prompt Valid Entry Default
Script Name Symbol Name [Script] Script 1
Release Trunk Group Checked, Unchecked Unchecked
Prompt Entry
Script Name Advanced
Release Trunk Group Unchecked