The data detail for the teamwork example, Queueing to agent groups, Advanced talk-time distributions – Rockwell Automation Arena Contact Center Edition Users Guide User Manual
Page 176: Talk time multipliers (for agent proficiency), Transfer to routing scripts, Conferencing and conference-time multipliers
The data detail for the teamwork example, Queueing to agent groups, Advanced talk-time distributions | Talk time multipliers (for agent proficiency), Transfer to routing scripts, Conferencing and conference-time multipliers | Rockwell Automation Arena Contact Center Edition Users Guide User Manual | Page 176 / 204 See also other documents in the category Rockwell Automation Equipment:
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