INFICON SQM-242 Thin Film Deposition Controller Card Operating Manual - Manual (Page 63)

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SQM-242 Operating Manual
7.1.3 Troubleshooting Computer Communications
Table 7-3 Troubleshooting Computer Communications
SYMPTOM CAUSE REMEDY
1. Communications cannot
be established between the
host computer and the
SQM-242. a. Card not found by
software. a. Card not jumpered
properly.
b. Driver not installed
properly. b. Confirm the operating
system is an accepted OS.
If autorun driver install
feature does not work, the
driver can be installed from
the device manager
manually.
c. Driver not
communicating. c. Previous installation
attempts can cause comm
issues. Perform the
SQM242 clean.exe
procedure.
NOTE: To perform this procedure, you do not need to uninstall the SQM-242
software, or any other INFICON software. Be sure you are logged on with
administrator privileges. You will need the SQM242clean software to perfom
this procedure.
If you previously tried to install the card, but it did not work:
1. In Control Panel remove/uninstall any SQM-242 cards.
2. Run the "clean" program (SQM-242 clean.exe).
3. Search in Regedit for any occurrences of WINDRVR or WINDRIVER.
4. If any are found, delete them. If you can’t, you need higher privileges.
5. Search in \Windows\Inf\OEM*.INF files for “Sigma” and delete any that are found.
6. Restart the computer and follow the next steps for a clean install.
7. Install the card and start the computer. You should get a "New Hardware Found"
message.
8. If not, the card is defective, or not installed or jumpered properly.
9. When prompted for a driver, point windows to the INFICON CD-ROM.
10. Windows should find the SQM-242 Card driver and install it.
11. Restart the computer and verify that SQM-242 card(s) are shown in Control Panel.
(Steps 12-15 are not always needed, but it doesn’t hurt).
12. Select Start, Run, type WDREGINS, click OK.
13. A DOS window will flash very briefly. Restart the computer.
14. If prompted for a WINDRVR driver, point Windows to the CDROM drivers again.
15. Restart the computer and load the SQM-242 software.