Appendix a troubleshooting – AirLive WN-300ARM-VPN User Manual
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AirLive WN-300ARM-VPN User’s Manual
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Overview
This chapter covers some common problems that may be encountered while using the WN-300ARM-VPN
and some possible solutions to them. If you follow the suggested steps and the WN-300ARM-VPN still does
not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the WN-300ARM-VPN to configure it.
Solution 1:
Check the following:
The WN-300ARM-VPN is properly installed, LAN connections are OK, and
it is powered ON.
Ensure that your PC and the WN-300ARM-VPN are on the same network
segment. (If you don't have a router, this must be the case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP client),
restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus
compatible with the WN-300ARM-VPN's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
WN-300ARM-VPN.
In Windows, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
If the PCs are configured correctly, but still not working, check the
WN-300ARM-VPN. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
Check the WN-300ARM-VPN's status screen to see if it is working
correctly.