Google Message Security Troubleshooting Guide User Manual
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Frequently Asked Questions 9
If you forgot your password, we suggest that you enter your correct
email address and the password to your email account. If log in
fails, click on the "Forgot your password?" link for specific
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This occurs when using Privately-Managed Password (PMP) authentication for all
users, or only on Administrators when using POP authentication. The source of
the issue is not having the User Access privilege for Account Settings.
To correct this, log in to the Administration Console:
1.
Select the organization containing affected users or the affected user:
Go to Orgs and Users > Orgs and select the Organization containing the
users.
or
Go to Orgs and Users > Users and select the affected user.
2.
Select User Access in the Organization Settings or User Settings section of
the page (as appropriate).
3.
Select the Modify check box for Account Settings to enable the Account
Settings privilege.
How do I get another administrator account for a co-worker?
You can create an sub-administrator account by creating a new authorization
record for a registered user. For information about creating an account-level
administrator, please contact If you are a directly supported Postini
Customer, please log in to the Otherwise, contact your
vendor, who can assist you.
For more information about creating sub-administrators, see .
How can I add or delete another administrator at my
account- level organization?
To add or delete an account administrator, please contact . If you are a
directly supported Postini Customer, please log in to the
Otherwise, contact your vendor, who can assist you.