Google Message Security Troubleshooting Guide - Manual (Page 36)

Frequently Asked Questions 37
In addition, see the “Why do my customer notifications get bounced?” FAQ.
Why do my customer notifications get bounced?
Your template does not include the Date, To, From, and Subject headers listed in
the default templates. The template headers are used when generating your
notifications. Since the headers are common to all email messages, their absence
causes your mail server to reject your notifications. For more information, see
Default Notifications with Tokens.
I am not getting spooling notifications (alerts). How do I fix
this?
Edit your Spool Manager alerts configuration on the Inbound Servers area of the
Administration Console. For more information, see Setting Up Alerts.
Can I set up spam notifications to a single user and not the
organization?
No. Notifications are configured organization-wide. The only user specific
notification you can change is the ‘Notice Address.’ If you are managing this
user’s service, you, the system administrator, can specify your address as the
destination for this user’s notifications. For more information about disabling and
redirecting notifications, see Disabling and Redirecting Notifications.
Can my users change the frequency of their own spam
summary notification?
No. Notifications are configured organization-wide. The only user specific
notification you can change is the Notice Address. For more information, see
Configuring Notifications for an Organization.
Why are my new users getting welcome notifications? I did
not check the ‘Welcome users upon creation’ option.
Unchecking the ‘Welcome users upon creation’ box means a welcome message
is not sent immediately to the new user. This does not disable the ‘Welcome New
User’ notification which, if enabled, the user receives in 24 hours. For more
information, see the Welcome New User section of the Configuring Notifications
for an Organization.