Why does my report data seem out of date – Google Message Security Troubleshooting Guide User Manual
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44 Message Security Troubleshooting Guide
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Why does my report data seem out of date?
Your report data is based on data from the previous day. The report shown is the
latest report available. Generally reports for the previous day are available around
noon (or earlier) Pacific Time the next day. The exact time of availability fluctuates
with quantity of traffic processed.
Why does a domain show up in an organization report when
the domain is not located in that organization?
There is at least one address in that domain which is aliased to a primary user
record in the selected organization.
For example:
•
The user,
, and the domain,
domain.com,
are registered in
the organization “Corporate”.
•
The user,
has an alias,
.
•
The domain,
domain.net,
is registered in another organization, “Internal”.
Quarantined messages for
count as statistics for the Message
Center of
, and therefore count towards
domain.com
.
How can statistics on falsely quarantined emails be
determined?
An organization's ‘Spam by Account’ report shows totals on the number of
messages delivered from each user's Message Center. The totals include both
falsely quarantined e-mails, and junk e-mails which the user wants delivered.
1.
Select the Reports tab.
2.
Select Spam by Account report.
3.
Look at the “Delivered from Quarantine” column.
4.
Optionally, select the ‘Download link’ in the upper right-hand corner of the
report window.
This report shows all statistics for the organization beneath the selected
organization.