beautypg.com

Spool manager, Spool manager 49 – Google Message Security Troubleshooting Guide User Manual

Page 48

background image

Frequently Asked Questions 49

Why do messages from a blocked domain keep getting
through?

There could be several reasons:

1.

System misconfiguration -- The domain on the org-level Blocked Senders list
and, at the user-level, there is an Approved Sender with the domain.

2.

Port 25 -- Messages are flowing directly to your mail server via port 25. Set up
your email server or firewall to only accept email from the email security
service’s IP ranges. For information, see Setting Up Secure Mail Delivery.

3.

User or mailing list is unregistered -- A user address or mailing list is
unregistered with the email security service. For more information, see User
Validation
.

What does this error mean, "ERROR 550 xf071772.xxx"? My
mail is bouncing when sent to email security service.

Your Inbound mail is bouncing with the error code "ERROR 550 xf071772.xxx"
where the xxx are three numbers.

The email security service has determined that this message matched the
characteristics of an existing Spam outbreak.

If you see this error, please contact Support. If you are a directly supported Postini
Customer, please log in to the Postini Support Portal. Otherwise, contact your
vendor, who can assist you.

When Submitting a Message to Support

The message must include the message headers for analysis, so you must send
message as an email attachment:

1.

Send messages as attachments to support.

2.

You can also collect mail messages into a compressed file format (zip, gzip,
etc) and attach the compressed file to your email.

Spool Manager

How do I manage my spooling configuration in the
Administration Console?

Select an email config organization. In the Inbound Servers tab at the top of the
Administration Console, select Spool Mgr. And go to the Edit page. For detailed
information, see Configuring the Spool Manager.