Spam, Do i need to filter for specific types of spam, Spam 45 – Google Message Security Troubleshooting Guide User Manual
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Frequently Asked Questions 45
What is the difference between Messages and Account
Messages in my reports?
The Messages number includes all messages passing through the system that
are accepted by your mail server.
The Account Messages (Acct Msgs) only counts messages sent to registered
accounts and aliases.
Any discrepancies are accounts which the receiving mail server returns a 550
user unknown error, or accounts which an administrator has specifically chosen
not to add to the email security service.
What is the difference between Blocked Senders and
Blocked Servers in the Spam Reports?
Blocked Senders are messages quarantined because the specific sender address
was listed in either a user-level or org-level Blocked Senders list.
Blocked Servers are messages quarantined because the message’s domain was
listed in a Blocked Senders list as a domain, not a specific user address.
Why is Content Manager appearing on the Reports tab? I do
not have inbound Content Manager configured.
Probably, you have outbound Content Manager configured. Inbound Content
Manager is included with outbound Content Manager, so configuring outbound
Content Manager causes inbound Content Manager to appear on the Reports tab.
This applies to inbound and outbound Attachment Manager configurations as
well.
Spam
Do I need to filter for specific types of spam?
In general, the Blatant Spam Blocking, which deletes most obvious spam, and the
Spam Disposition, which determines how spam messages are managed for your
organization, are the most efficient spam configurations. For more information,
see
When filtering for specific types of words, phrases, or text patterns, use the
Content Manager Filters. These filters scan your messages and then take action
on messages that contain these specific text. To use the Content Manager, you
must first configure it for your organizations, create your custom filters, and set up
your compliance policies.