Google Message Security Troubleshooting Guide - Manual (Page 56)

58 Message Security Troubleshooting Guide
First Steps of Troubleshooting
These steps describe how to begin troubleshooting a mail flow problem.
1. Send a test message from an outside address (such as your personal Gmail
account) to confirm that outside mail isn’t flowing. If the problem is only
happening for a single sender, see “Why am I not getting mail from one
sender?” on page 63.
2. View the Delivery Manager Graphs.
a. Log in to the Administration Console.
b. Select your email config organization. Usually, this will have “Email
Config” in the organization title.
c. Click the Inbound Servers tab.
d. Click the Delivery Manager link near the top of the page.
See the sections below for instructions on how to interpret Delivery Manager
graphs.
Interpret Delivery Manager Graphs: No Mail Activity
If the Delivery Manager graph shows no activity, or very little activity, this indicates
that the problem is happening before the message security service filters mail.
The graph may look like this: