Google Message Security Troubleshooting Guide - Manual (Page 51)

52 Message Security Troubleshooting Guide
How do I stop mail from external mailing lists being falsely
filtered as spam?
Edit the user’s Approved Recipients list (under Sender Lists), or the user can do
this at the Message Center. See Approved and Blocked Sender Lists.
How do I add an administrator?
Before creating an administrator:
• If the user does not already exist, create a user. An administrator must be a
registered user before becoming an administrator.
• Determine the type of administrator you want to create. For example, some
administrators only monitor organizations and others edit user settings. These
administrators need different privileges.
• Decide where in your account hierarchy to place the administrator’s
authorization record.
• Create the administrator and, if necessary, customize the authorization
record.
For more information, see Create Administrators and Manage Authorization
Records.
In addition, see the “How do I add a user?”, “How do I protect internal distribution
or mailing lists from spam and viruses?” , and “How do I create a user alias?”
FAQs.
Who are these guys? I have unknown users in my
organization and they are not provisional users. But I can
see these users in my spam/account report.
Probably your organization is configured to automatically add users using
SmartCreate. For more information, see Add Users Automatically to an Org.
Can I change my Default Users?
The Default User is a useful template for settings across all user configurations.
Do not edit or delete the account-level Default User. If a lower level Default User is
not longer assigned to any organization and is not longer needed, you can delete
this template. For more information, see Manage Default User Template.