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Reports, Reports 43 – Google Message Security Troubleshooting Guide User Manual

Page 42

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Frequently Asked Questions 43

For more information, see Set Up Reinjection in the Outbound Services
Configuration Guide.

When removing an Outbound Email Server by deleting all entries under
Accepted IP Range and Reinjection Host. To fix follow these steps:

1.

In the Administration Console, choose the appropriate email config
organization and select the Outbound Servers tab.

2.

Select the Outbound IP range to be removed by selecting on the IP range
under the gray Status bar.

3.

Delete the entries under Accepted IP Range.

4.

Leave the entries under Reinjection Host.

5.

Select the Submit button.

This will successfully remove both the IP range and associated Reinjection Host.

Why do I see an error message, “Can’t find account level org
above mail hosts.”?

There is a problem with your account’s organization hierarchy.

Contact Support. If you are a direct Postini Customer, log into the Postini Support
Portal
. Otherwise, contact your vendor, who can assist you.

Reports

Since I am just getting started, what are the most useful
reports?

When you are first setting up, we recommend:

Inbound Traffic by Domain Report -- Gives detailed inbound information
including the total number of messages received or blocked. For more
information, see Traffic by Domain Report.

Outbound Traffic Activity Log -- Gives detailed data for outgoing messages
during the past 20 minutes.