Google Message Security Troubleshooting Guide - Manual (Page 27)

28 Message Security Troubleshooting Guide
Message Center
What should I do if I forgot my password?
If you forget your password, you can enter an incorrect password at the login
page. A “Forgot Your Password link” appears that you can select to have a new
temporary password mailed to you. For more information about Message Center
passwords, see Set Message Center Passwords.
Why do some logins fail even though my administrator login
and password are correct?
After a failed login, a 5 second delay occurs during which additional logins are not
accepted by the system, even if login information is typed correctly. Wait a couple
of seconds and try again.
Why does my login fail? I get the error message: “Your
authentication could not be verified.”
Either the browser’s cookies are disabled, or the session has timed out.
1. Log out of the Message Center.
2. Re-enable your cookies.
3. Log in again.
Why does my login fail with an “Invalid log in...” message?
If the error message is:
Invalid log in or server error. Please try again.
Forgot your password?
Your password is the same as your email account password.
Contact your email service provider for assistance.
This happens when Message Center Access is disabled for a user. To enable
Message Center Access:
1. Go to Orgs and Users > Users and select the user
2. Select User Access in the User Settings section of the page