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Google Message Security Troubleshooting Guide User Manual

Page 24

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Frequently Asked Questions 25

What should I do after moving my domain to a new mail
server?

For a new mail server or ISP, change the Delivery Manager’s email server
address. For more information, see Setting Up Delivery Manager.

Note:

If the domain remains associated to the same user organization, the only

change is the updating of the email config organization. If the domain is moved
under a different email config, see Move a Domain.

What happens if my connections goes over my connection
limit?

If you have several servers, make one a failover server. Otherwise, the sending
server tries again to connect with your mail account. For more information about
enabling a failover server event and related system alerts, see Events.

Why are some of my Message Center emails delivered and
others are not?

There could be more than one cause:

1.

Check your organization’s and your user’s Daily Message Limit. When
exceeded, your incoming messages are bounced. For more information, see
Set an Organization’s Message Limits.

2.

The filters may have given a high spam score to the missing messages, and
your Blatant Spam Blocking disposition is set to ‘black hole’. For more
information, see Configure Spam Settings for an Organization.

What does it mean if “Open Conn. = n/a” when a Conn. Limit
is set through the Inbound Server’s Delivery Manager page?

This means that the process which lists the number of simultaneous connections
died.

To request that this be reset, please contact Support. If you are a directly
supported Postini Customer, please log in to the Postini Support Portal.
Otherwise, contact your vendor, who can assist you.

If no Conn. Limit is set, then the number of Open Conn. will not be listed.