Google Message Security Troubleshooting Guide - Manual (Page 7)

8 Message Security Troubleshooting Guide
Administration Console
If I forget my Administration Console login and password,
what should I do?
If you have forgotten your login, try your email address.
If you have forgotten your password, enter an incorrect password in the login
page. The next page has a Forgot Your Password link. Select this link and a
temporary password will be mailed to you.
To prevent easily-cracked passwords, the email security service has very strict
guidelines for administrative passwords. An administrator password must a
minimum of 6 characters (5 unique), no sequential letters or numbers, not
resemble a dictionary word (as in cr@cker), and not be an email address. For
more information about administrator password requirements, see Administrator
Passwords.
Why is the system not accepting my new password?
If you are logging into the Administration Console for the first time, the system
requires you change your initial password. If your new password does not meet
the password guidelines, the system gives an error.
To prevent easily-cracked passwords, the email security service has very strict
guidelines for administrative passwords. An administrator password must a
minimum of 6 characters (5 unique), no sequential letters or numbers, not
resemble a dictionary word (as in cr@cker), and not be an email address. For
more information about administrator password requirements, see Administrator
Passwords.
What does the “Service temporarily unavailable...” error
message mean when I log into the Administration Console?
Usually this message means the Administration Console is undergoing a
scheduled maintenance update. These are usually planned for weekends or
holidays and do not last for long periods of time.
What do I do when I receive an error in red text when
attempting to log in to the Administration Console?
If the error is:
We apologize for the inconvenience but the page that you are trying
to reach has been moved. As a result, you will be required to log in
again with your email address and password.