Google Message Security Troubleshooting Guide - Manual (Page 50)

Frequently Asked Questions 51
Why has my mail not automatically unspooled? My mail
server connection is now working and I still have spooled
mail.
• Either your Unspooling Control is configured to manual. The unspooling
process must be manually initiated (even after your mail servers are
reestablished). For more information, see the Unspooling Control section of
Configuring the Spool Manager.
• Alternately, your Unspooling Control is configured to automatic, and your
server has not been available for three successive minutes.
Why is my email being spooled even though my mail server
is running?
You have an intermittent or slow network connection. And this is interpreted by the
Spool Manager as a failed mail connection. Increase your spool delay period. For
more information, see the Spool Delay field in Configuring the Spool Manager.
Users, Aliases, Mailing Lists, and Administrators
How do I add a user?
Go to the Orgs and Users > Users tab and select Add/Delete/Move Users link. For
detailed information, see Add/Delete/Move Users.
How do I create a user alias?
Locate the user to whom you want to add an alias. In that user’s Alias settings
page, enter the alias. For more information, see Manage User Aliases.
In addition, see the “How do I add a user?”, “How do I protect internal distribution
or mailing lists from spam and viruses?”, and “How do I add an administrator?”
FAQs.
How do I protect internal distribution or mailing lists from
spam and viruses?
Add each list to the email security service, either as a user, or aliased to a user.
See Protect Your Mailing and Distribution Lists.
In addition, see the “How do I create a user alias?”, “How do I add a user?”, and
“How do I add an administrator?” FAQs.