Google Message Security Troubleshooting Guide - Manual (Page 22)

Frequently Asked Questions 23
How do I catch messages that contain specific language
characters?
Set up a Content Manager rule that:
• Looks for the language character set in the ‘font’ tag in the message header
• Quarantine the message based on this criteria
Note: If you need to quarantine all messages in this language, this rule will
quarantine all messages with this character set. If your mail flow in this language
includes good messages, this Content Manager rule is not as helpful. In this case,
the rule creates a high percentage of false positives.
When I create a content filter rule with a full file name for the
value and a location of the ‘Entire Message’, why did the
filter not capture messages that contain attachments with
that file name?
Content Manager does not scan the file name of attached files. Not all email
programs include the names of attached files in the headers. If the file name does
not appear in the headers, Content Manager will not capture the message.
When I create filter rules, why does Content Manager
capture messages that do not contain any of the words,
phrases, or patterns in my rules?
If the message contained a file attachment, the value you specified in the filter rule
might appear in the attachment. In this case, the filter rule will not capture the
message, unless you select Entire Message for the rule location.
Delivery Manager
What does “Graph Not Available” mean in the Inbound
Servers Overview page?
Activity graphs do not become available until the first mail is processed. In the
meantime, the text "Graph Not Available" is displayed. After messages start being
processed, the "Graph Not Available" display will appear during service updates
and infrequently in the event that graphing processes are restarted.
Note: Mail flow is best checked by examining your mail server logs and/or sending
test email messages to your server from an external resource.