Why am i not getting my quarantine summaries – Google Message Security Troubleshooting Guide User Manual
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38 Message Security Troubleshooting Guide
How does a user get access to the Message Center after
receiving a quarantine summary?
The Quarantine Summary links to the Message Center for each individual
message. For more information, see Accessing Messages from the Quarantine
Summary section in
Why am I not getting my quarantine summaries?
There could be several reasons. Some examples are:
1.
Your mail account has not received new spam so there is nothing to
quarantine.
2.
Your Quarantine Summaries are being redirected. For more information about
Enabling Quarantine Redirect, see
Can my group’s quarantine summaries be sent to one
person instead of everyone?
Yes. You can redirect your organization’s quarantine summaries, ‘My First Spam’,
or the ‘New Spam’ notifications to a specific user. An exception is in the situation
where a user has some unread quarantined messages before you configured the
Redirect. For more information about Enabling Quarantine Redirect, see
.
Can we configure the email security service to send out the
quarantine summary twice a day (morning and evening) to
users.
No. The minimum alert time frame is one day. From talking to a wide range of
customers, we found the optimal spam notification intervals are between three to
seven days. Fewer than every three days is considered a nuisance by some users
and more than seven days does not leave enough notice to review quarantined
messages before the system automatically expires your messages (two weeks
from the time of receipt). For more information, see the Spam section in
Is it possible to disable quarantine summary notifications
for individual users?
Yes. Configure your user’s Notification Address. For more information, see
Configuring Notification Addresses in.