HID DTC1250e/DTC1000Me/DTC4250e User Guide - Manual (Page 74)

DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1
Page 74 April 2014
Error Message Cause Solution
# 109
# 113
Ribbon Release
Error
The printer cannot locate the
next ribbon panel in order to
release the ribbon from the
card.
Ensure that the ribbon is not stuck to
the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by taping
the ribbon back onto the take- up core
and manually advance to the next
panel.
Press the Pause button to continue.
# 110
Card Jam/Align
error
A card is jammed in the print
station or card flipping area of
the printer.
Clear the jam. Press the Pause button
to continue.
# 111
Head Loading
An unrecoverable error has
occurred during printing.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
# 112
Card Jam/Align
error
A card is jammed in the print
station or card flipping area of
the Printer.
Clear the jam. Press the Pause button
to continue.
# 128
# 170
Calibrate Ribbon
The print ribbon sensor is out
of calibration or has failed.
Calibrate the ribbon sensor.
Check for material blocking sensor
and try again.
# 131
Flipper Jam/Home
Error
A card has become jammed in
the printer’s fipper table.
The flipper failed to position
properly while aligning a card
or flipping a card.
Clear any cards in the flipper table,
using the buttons to move the card
out.
Resume printing.
Reset the printer and retry. If problem
persists call for technical assistance.
# 136
Secure Guard
Print Disabled
Printing is disabled by
SecureGuard until a password
is received.
Reset the printer and retry.
If the problem persists, call for
technical assistance.
# 139
Please Remove
Ribbon
Ribbon needs to be removed. Reset the printer and retry.
If problem persists, call for technical
assistance.
# 144
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory
default values.
If changes were made in the
Advanced Setting tab in the printer
driver, click the Default button to reset
these numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.