HID DTC1250e/DTC1000Me/DTC4250e User Guide - Manual (Page 72)

DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1
Page 72 April 2014
Error Message Cause Solution
# 44
Flipper Jam/
Home Error
A card has become jammed in
the printer’s flipper table.
The flipper failed to position
properly while aligning a card
or flipping a card.
Clear any cards in the flippertable
using the buttons to move the card
out. Resume printing.
The flipper table should be level when
the printer is powered up. If the flipper
Table is at an angle, open the card
output door and manually level it.
Then cycle the printer power to reset.
Reset the printer and retry. If problem
persists call for technical assistance.
# 45
No Flip Module
installed
Request to print on 2 nd side of
card, but no flipper is installed.
If a Flipper Module is present, ensure
that the Print Both Sides option in the
printer driver is set correctly.
Install a flipper module.
# 64
# 65
# 66
Reboot Required
Unspecified system error
detected by the printer
firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 68
Card in Printer
A card is jammed in the print
station or card flipping area of
the Printer.
Clear the jam and press the Pause
button.
# 70
Multiple Feed
Multiple cards were fed into the
printer.
Verify the card thickness is set to the
thickness of your cards, then press the
Pause button.
Check for card slippage. If necessary,
run the printer cleaning routine
Verify the cleaning roller is properly
installed on the ribbon cartridge.
Verify the cards are not sticking
together.
# 81
Unable to Feed
The printer is unable to feed a
card from the input card
hopper.
Check the following, then press the
Pause button to continue.
Verify the card thickness setting is set
to the thickness of your cards.
Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.
Check for card slippage. If necessary,
run the Printer cleaning routine.
Verify that your cards are within the
perimeters accepted card size range.
Verify the cards are not sticking
together.