HID DTC1250e/DTC1000Me/DTC4250e User Guide - Manual (Page 71)

DTC1000Me/DTC1250e/DTC4250e Card Printer User Guide, PLT-01668, Rev 1.1
April 2014 Page 71
6.1.2 Troubleshooting with the Error Message Table
Error Message Cause Solution
# 2
Head Move Error
The printhead lift has
malfunctioned.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 8
Head Sensor
Error
The printhead temperature
sensor is not functioning or is
not connected properly.
Or, the printhead is not cooling
properly.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
# 9
Reboot Required
An unspecified system error
has been detected by the
printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 25
Ribbon not
Installed
No ribbon is installed in the
printer.
Install a ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification
has failed.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding
module.
# 31
No Mag Module
The printer is not configured
with the encoder data type that
you are trying to send.
Ensure that no encoding data is being
sent with the print job and reprint the
card.
Install a magnetic encoding module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
EEPROM is restored with
factory default values.
If changes were made in the
Advanced Settings tab in the printer
driver, click the Default button to reset
these numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.