HID DTC1000/4000/4500 Ethernet User Guide - Manual (Page 50)

DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411
(Rev.1.1)
50
2 Verify that the PC and the Printer are connected to the same network.
3 You may be on different subnets of your network and some of the network
settings for the Printer are not correct. See your network administrator about
this.
(Note: The subnet mask must be the same as other devices on the
network, and that the unique IP address is part of the network specified by
the subnet mask.)
Printing a test page
Step Procedure
1 Try printing a test page from the Printer Driver properties window.
a. Open the Printer Driver properties window.
b. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver
name (i.e., DTC1000, DTC1000M, DTC4000, and DTC4500 Card
Printer)] -> Properties.
c. Ensure that the printing preferences are set correctly for the Ribbon
installed in your Printer.
d. Then select the Print Test page button. See the next section.
2 If you cannot print a test page, then consider the following:

There may be an error at the Printer.

There may be a job in the Windows print queue which has stalled.

The Printer may be paused or set to operate offline in the Windows print
queue.