HID DTC1000/4000/4500 Ethernet User Guide - Manual (Page 47)

DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411
(Rev.1.1)
47
Ethernet Printer Troubleshooting Procedures
If you are having trouble connecting to your Ethernet Printer or printing to it, you should
go through each of the following procedures.
Step Procedure
1 Follow the Verifying the Printer Connection procedure. See below.
2 Follow the Verifying the Printer IP address procedure. See below.
3 Follow the Verifying that your PC can access the Printer using the ping
command procedure. See below.
4 Verify that you are choosing the correct Printer Driver. (Note: The Driver
must match the model of the Printer.)
5 Verify that the port configuration of the PC Printer Driver is set to
communicate to the Printer over the correct IP address.
6 Follow the Printing a test page procedure.