Campbell Scientific HydroSense II Support Software User Guide - Manual (Page 65)

Section 7. Error Codes
7.1 Reporting an Error
The following information is required when reporting an error code to
Campbell Scientific.
1) Error Code
For example: BTStackError (0x11)
To find out more information on a particular error code, prompt an infotip by
pausing the pointer over the error, or click
More Info .
2) Steps to Reproduce the Error
For example:
1. Pressed the Discover button to discover the HydroSense II.
2. Selected the HydroSense II device from the list.
3. Pressed Connect.
4. Connection failed with the error BTUnkownError.
Please indicate whether these steps, prior to the error, had worked as expected.
3) Bluetooth Adapter Make and Model
Please supply the make and model number of the Bluetooth adapter if using a
desktop computer. Supply the laptop make and model number if using a laptop
computer.
4) Log Files
See SECTION 7.2 Software Log Files (p. 7-1) for information on locating the
Bluetooth and application log files.
7.2 Software Log Files
If you receive an error code, please follow the instructions in SECTION 7.1
Reporting an Error (p. 7-1) to notify the local HydroSense II distributor of the
issue. To make identifying the cause of the error easier, please attach the
communication and application logs to your correspondence.
7-1