Outback Power Systems FLEXpower ONE One Fully Pre-Wired Single Inverter System Installation Manual - Manual (Page 68)

Warranty Information
66
900-0095-01-00 Rev A
How to Arrange for Warranty Service
During the warranty period beginning on the invoice date, OutBack Power Systems will repair or
replace products covered under this limited warranty that are returned to OutBack Power Systems’
facility or to an OutBack Power Systems authorized repair facility, or that are repaired on site by an
OutBack Power Systems authorized repair technician.
IMPORTANT:
For full Warranty description, see page 65.
Return Material Authorization (RMA)
To request warranty service, you must contact OutBack Technical Services at (360) 435-6030 or direct
at (360) 618-4363 or [email protected] within the effective warranty period. If warranty
service is required, OutBack will issue a Return Material Authorization (RMA) number.
A request for an RMA number requires all of the following information:
1. Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming
the Product model number and serial number;
2. OutBack issued warranty letter;
3. Description of the problem; and
4. Shipping address for the repaired or replacement equipment.
Returning Product to OutBack
After receiving the RMA number, pack the Product(s) authorized for return, along with a copy of the
original purchase invoice and warranty certificate, in the original Product shipping container(s) or
packaging providing equivalent or reasonable protection. Write the RMA number on the outside of the
packaging where it is clearly visible.
Ship the products back to OutBack Power Systems in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
OutBack Power Systems
RMA # ____________________
6115 192nd Street NE
Arlington, WA 98223 USA
IMPORTANT:
OutBack is not responsible for shipping damage caused by improperly packaged
Products, the repairs this damage might require, or the costs of these repairs. If, upon
receipt of the Product, OutBack determines the Product or Product part is
defective and that the defect is covered under the terms of this Warranty,
OutBack will then and only then ship a repaired or replacement Product or
Product part to the purchaser freight prepaid, non-expedited, using a carrier of
OutBack’s choice, where applicable.
The warranty period of any repaired or replacement Product or Product part is ninety (90) days from
the date of shipment from OutBack, or the remainder of the initial warranty term, whichever is greater.