The fax is busy. message appears, A fax is received but does not print, The private receive feature is on – HP LaserJet Pro CM1415fnw Color Multifunction Printer User Manual
Page 194: Sender receives a busy signal, A handset is connected to the product
●
Make sure that the resolution of the sending fax machine is not set to the
Photo
setting or the
Superfine
setting.
a.
From the Home screen, touch the Setup button.
b.
Open the
Fax Setup
menu.
c.
Open the
Advanced Setup
menu.
d.
Open the
Fax Resolution
menu.
e.
Select the correct setting.
●
Cancel all fax jobs or clear the faxes from memory.
The Fax is busy. message appears
●
The product cannot receive a fax while attempting to send one. Cancel the fax send and try sending
at a later time.
●
Allow the product to try sending the fax again.
A fax is received but does not print
The Private Receive feature is on
●
When the
Private Receive
feature is activated, received faxes are stored in memory. A password
is required to print the stored faxes.
●
Enter the password to print the fax. If you do not know the password, contact the product
administrator.
NOTE:
Memory errors might occur if the faxes are not printed. The product will not answer if the
memory is full.
Sender receives a busy signal
A handset is connected to the product
●
Make sure the phone is hung up.
●
Change the
Answer Mode
option to match the product setup.
a.
From the Home screen, touch the Setup button.
b.
Open the
Fax Setup
menu.
c.
Open the
Basic Setup
menu.
d.
Open the
Answer Mode
menu.
e.
Select the setting that matches the product setup.
Set the
Answer Mode
option to the
Fax/Tel
setting to automatically receive faxes. The
Fax/
Tel
setting automatically detects whether the incoming transmission is a fax or a voice call
and routes the call to the appropriate device.
178 Chapter 11 Fax
ENWW