HP Insight Management Agents - Manual (Page 8)

5 Support and other resources....................................................................158
Information to collect before contacting HP...............................................................................158
How to contact HP................................................................................................................158
Security bulletin and alert policy for non-HP owned software components....................................158
Subscription service..........................................................................................................158
Registering for software technical support and update service.....................................................158
How to use your software technical support and update service.............................................159
HP authorized resellers..........................................................................................................159
New and changed information in this edition...........................................................................159
Related information...............................................................................................................159
Typographic conventions.......................................................................................................159
6 Documentation feedback.........................................................................161
A Troubleshooting ....................................................................................162
Insight Management Agents for servers issues..........................................................................162
Inability to perform remote reboot on a server from the Management Console.........................162
When attempting to browse to Web-Enabled System Management software on port 2381, the
system is not accessible because of an invalid password.......................................................163
Known browser issues.......................................................................................................163
SNMP community string issues...........................................................................................164
Management Agents for servers for Windows issues.............................................................165
Installation issues........................................................................................................165
Cannot manage an HP 32-Bit SCSI-2 controller...........................................................165
Insight Manager cannot manage a system......................................................................165
Cannot delete the CPQMGMT.CPL file when uninstalling or upgrading..............................165
Insight Manager issues.....................................................................................................165
Device not manageable ..............................................................................................165
A majority of buttons for the device are disabled.............................................................166
Missing NIC information..............................................................................................166
Missing drive array physical drive information.................................................................166
Disk Subsystem button disabled in the Disk Storage window.............................................166
SCSI Adapter button is disabled....................................................................................166
Disk Subsystem button is missing in the Disk Storage window............................................167
No SNMP traps or alarms received...............................................................................167
Problems using thresholds and SNMP address-specific security..........................................167
Problems if the address 127.0.0.1 is not added to SNMP host list.......................................168
Missing ProLiant Storage System information ..................................................................168
ASR POST failure reported............................................................................................168
Management Agents for Servers...................................................................................168
Other problems...............................................................................................................168
Tape device error detected by Windows backup.............................................................168
Management Agents for servers for NetWare issues.............................................................169
Inability to change any values on the managed system or to mark errors as corrected..........169
No SNMP traps or alarms received for NetWare............................................................169
System restart to disk-based utilities fails for NetWare......................................................169
Inability to view Web pages on the NetWare server........................................................169
Problem using disk imaging software..................................................................................169
Global unique identifiers are the same for all devices when using disk imaging software on
servers.......................................................................................................................169
Windows Server 2008 - The Automatic Server Recovery issue................................................170
Glossary..................................................................................................172
Index.......................................................................................................174
8 Contents