HP Insight Management Agents - Manual (Page 169)

1. Select Operation
⇒Hardware Setup.
2. Re-select the tape drive to use. If these actions do not eliminate the error message, the tape
drive might not be functioning properly.
Management Agents for servers for NetWare issues
Inability to change any values on the managed system or to mark errors as corrected
1. Verify that the SNMP NLM was loaded with the proper community string settings .
2. Verify that the community string setting on the management application matches with the one
set on your NetWare server when you loaded the SNMP.NLM. For Insight Manager, select
Device Setup from the Task List window. The community string is set in the Device Setup window.
3. Verify that sets are enabled using CPQAGIN.
No SNMP traps or alarms received for NetWare
Verify that the TRAPTARG.CFG file contains appropriate destination information. A sample
TRAPTARG.CFG
file is located on the Server Management Agents for NetWare diskette in the
\NOVELL\ETC directory. It should be stored on the NetWare SYS volume in the \ETC directory.
When entering trap target addresses, enter the address in the appropriate protocol section and
indent each address.
System restart to disk-based utilities fails for NetWare
If you click Reboot on the Insight Manager display, and select the option to boot to the disk-based
utilities, the server might fail to start the disk-based utilities. Use the System Configuration utility to
verify that the utilities are actually installed on the system partition.
Inability to view Web pages on the NetWare server
1. Verify that the latest Novell operating system patch is installed on the server to provide a recent
version of TCPIP.NLM. Download the latest patch from the Novell Website, and install the
patch on the server.
2. Verify that a HOSTS file resides on the NetWare server in the SYS:ETC subdirectory. The HP
HMMO Utility (CPQHMMO) requires a HOSTS file to support server Web pages from the
server. This file contains the IP address and the server name.
NOTE: The Novell NetWare software has been tested with Microsoft Internet Explorer 4.0, 5.0,
or higher and Netscape Navigator 4.05, 4.51, and 4.70.
Problem using disk imaging software
Global unique identifiers are the same for all devices when using disk imaging software on servers
Solution 1
If the disk image has not been taken, perform the following procedures after installing the
Management Agents on the source machine and capture the image before restarting the
Management Agents.
1. Uninstall all Management Agents from one of the devices.
2. Use the Disk Imaging software to copy the configuration from the device without the
Management Agents installed.
3. Use the disk image to copy to the target devices.
4. Reinstall the Management Agents on all the devices.
Solution 2
If the disk image has already been deployed, perform the following procedures to remove the
image from each target device.
The Global Unique Identifier information is stored in a 16-byte file on the SYS:\SYSTEM
subdirectory of the NetWare server. This file is created and populated with the Global Unique
Insight Management Agents for servers issues 169