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HP 12000 Virtual Library System EVA Gateway User Manual

Page 132

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NOTE:

Some versions of Internet Explorer will not download support tickets with a file size greater

than 2 GB. VLS systems that are large or have been running a long time may generate larger
support tickets. If you try to create a support ticket in Internet Explorer and it displays a blank page,
use another browser such as Firefox. Firefox will download larger support tickets but may have a
delay of several minutes before allowing you to save the file.

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