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14 support and other resources – HP Insight Management-Software User Manual

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Remove from VC Domain Group job is successful but with errors.................................................107
Resolving expired License status..............................................................................................108
Resolving database operation errors........................................................................................108
Errors occur while loading VCEM pages..................................................................................108
Failed to execute VCEM operation because VC firmware not supported.......................................109
Creating a server profile or adding a VC Domain to a VC Domain Group fails.............................109
Uninstalling VCEM................................................................................................................109
Backing up and restoring VCEM.............................................................................................110
No HP-predefined ranges for MAC and WWN addresses in VC Domain Groups.........................110
Cannot change the MAC/WWN/Serial Number ranges in Virtual Connect Manager when there
are server profiles.................................................................................................................111
VCEM database is inaccessible or irretrievable with no backup, or VCEM file systems are corrupt
with no backup....................................................................................................................111
Enclosure has a hardware failure and must be replaced.............................................................112
Replace VC modules in a VC Domain managed by VCEM.........................................................112
Failover fails to initiate with an ERROR (30) - Could not initiate failover; nested exception is:
java.net.SocketTimeoutException: Read timed out......................................................................113
VC Profile Failover fails during Onboard Administrator replacement............................................113
VCEM cannot power down ProLiant server model BL465 G1......................................................113
After a VC Domain is removed from a VC Domain Group in VCEM, a profile with external-managed
status cannot be edited through Virtual Connect Manager.........................................................113
Server profile edit operation fails when target server is powered on.............................................114
VC Domain status is "Mismatch Configuration" after cancel a VC Domain Maintenance operation
fails....................................................................................................................................114
Server profile job completed successfully but changes have not occurred......................................114
Systems Insight Manager customizations for VCEM have not taken place.....................................115
After a server profile failover, some connections defined in the server profile are not functional.......115
Server profiles are not displaying physical port mapping and allocated bandwidth information.......116
VCEM page displays "Communication with the Systems Insight Manager server has been lost"......116
VC Domain not discovered by Systems Insight Manager............................................................116
Create VC Domain Group or Add VC Domain to VC Domain Group operations fail and the message
"An invalid boot LUN was entered. Check the storage arrays for the proper LUN number"
appears..............................................................................................................................116
Profile move, assign, or failover operations fail and the message "An invalid boot LUN was entered.
Check the Storage arrays for the proper LUN number" appears..................................................117
VC Domain Maintenance operation fails when moving Ethernet networks (VLANs tagged) from a
deleted shared uplink set to another........................................................................................117

14 Support and other resources...................................................................119

Contacting HP .....................................................................................................................119

Before you contact HP......................................................................................................119
HP contact information.....................................................................................................119
Subscription service..........................................................................................................119
Documentation feedback..................................................................................................119

HP services..........................................................................................................................119

Accessing software technical support and update services.....................................................120
Registering for software technical support and update services...............................................120
Using your software technical support and update services....................................................120

Related information...............................................................................................................120

Documents......................................................................................................................121
Websites........................................................................................................................121

Typographic conventions.......................................................................................................121

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