HP Insight Management-Software - Manual (Page 102)

NOTE: Existing profiles cannot see new FC SAN connections added using these steps. For more
information, see the HP Virtual Connect Enterprise Manager User Guide.
Unauthorized error when trying to access the VCEM home page
VCEM requires the CMS to be correctly registered in the DNS. Make sure Systems Insight Manager
can correctly discover the CMS. You might experience an unauthorized error page when trying
to access the VCEM home page if the CMS is incorrectly registered in the DNS.
To correct this issue, register the CMS in DNS or add the CMS hostname to the Windows hosts
file.
A job appears with Failed status
A job might fail for several reasons. For more information about the reason of job failure and how
to correct the issue, see the job details:
1. From the VCEM home page, click the Jobs tab.
2. Locate the job, either by its ID or its name.
3. For detailed information about the job and how you can resolve the issue, click the task name
of this job.
4. (Optional) Job details might appear to be truncated when the text exceeds 256 characters.
If this occurs, to view the full job details, go to Systems Insight Manager left navigation
panel
→Events→Shared→VCEM Events.
Enclosure has two Onboard Administrators, and one fails
If an enclosure has two Onboard Administrators with redundancy and one fails, then the redundant
Onboard Administrator might take several minutes to take over. Before performing any operations
to the VC Domain, wait until the Onboard Administrator has failed over. Perform an Systems Insight
Manager discovery to rediscover the new Onboard Administrator IP address. If it is not rediscovered
then see the HP BladeSystem c-Class Onboard Administrator User Guide.
VCEM is prompting for Onboard Administrator credentials on a configured
VC Domain
VCEM might prompt for Onboard Administrator credentials on a VC Domain that has already
been configured where the Onboard Administrator has been imported and discovered. This issue
occurs when a backup VC is discovered or if a failover of a VC Module occurred in a redundant
environment. To correct this issue, perform a rediscovery on the Onboard Administrator IP address
associated with the VC Module.
Virtual Connect Manager does not accept Onboard Administrator
credentials
If a VC Domain is being managed by VCEM, and the Onboard Administrator is brought out of
Virtual Connect Mode, the following error message appears the next time you log into Virtual
Connect Manager:
The HP Virtual Connect has lost its login credentials for the HP Onboard
administrator (OA). The OA may have been replaced or reset to factory
defaults. To ensure proper operation, these credentials must be
reestablished.
102 Troubleshooting VCEM