Resolving expired license status, Resolving database operation errors, Errors occur while loading vcem pages – HP Insight Management-Software User Manual
Page 108
If the VC firmware is version 2.0x remove the account and release the VC Domain from VCEM
control by entering the following from the Virtual Connect Manager command prompt:
remove external-manager Username=xyz
mactype=
wwnType=
serverIDType=
serverIdEnd=<>
NOTE:
The option “-quiet” is available to suppress user confirmation prompts. This option is useful
for scripting operations. This option is available for VC firmware 2.0x for the disable account,
remove the account
, and release ranges commands.
Resolving expired License status
If a VC Domain has an Expired License icon, perform the following:
1.
License the enclosure with a Flexible Quantity License (FQL) VCEM license. For information
on purchasing licenses, see the VCEM QuickSpecs at
2.
Click the VC Domain tab.
3.
Select the VC Domain, and then click License.
4.
Click Add Key.
5.
Enter a valid FQL license key, and then click OK.
6.
Click Apply License.
7.
Perform the failed operation again.
Resolving database operation errors
Errors might occur during database operations if:
•
VCEM tables are missing.
•
Systems Insight Manager database is not running.
To resolve this issue:
1.
If VCEM tables are missing, restore the VCEM database backup. For more information, see
“Backing up and restoring VCEM” (page 110)
.
2.
Check the Systems Insight Manager database server status:
a.
If the database server is remote, then log in to the database server.
b.
In Windows taskbar, check if the Microsoft SQL or MSDE service is running. A red status
means they are not running.
c.
Right-click the status, and then select Start.
3.
If this issue still occurs, then uninstall and reinstall VCEM. .
Errors occur while loading VCEM pages
If errors occur while loading VCEM pages, then the Systems Insight Manager service is most likely
down. To resolve this issue:
1.
Check if Systems Insight Manager service is up and running.
2.
Select Start
→Control Panel→Administrative Tools→Services.
3.
Check the Systems Insight Manager service status.
4.
If the service is not running, right-click, and then select Start.
108 Troubleshooting VCEM