10 troubleshooting, General troubleshooting – HP XP P9500 Storage User Manual
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10 Troubleshooting
This chapter provides troubleshooting information.
General troubleshooting
General troubleshooting consists of the following kinds of errors and problems:
•
General errors with corrective actions
•
CU Path Status Problems
•
Suspended Pairs
For troubleshooting information on PPRC and P/DAS operations, see the IBM PPRC and P/DAS
user documentation: Planning for IBM Remote Copy (SG24–2595), Advanced Copy Services
(SC35–0355), and DFSMS MVS V1 Remote Copy Guide and Reference (SC35–0169).
Table 32 General troubleshooting
Corrective action
Error
The Remote Web Console computer hangs, or
Continuous Access Synchronous Z operations do
not function properly.
•
Make sure that the problem is not being caused by the PC or
Ethernet hardware or software, and restart the PC. Restarting the
Remote Web Console computer does not affect storage system
operations.
•
Make sure that all Continuous Access Synchronous Z requirements
and restrictions are met (for example, Track format, LVI, VOLSER,
DFW).
•
Make sure that the main and remote system and data paths are
powered on and fully operational (NVS, cache).
•
Check all input values and parameters to make sure that you
entered the correct information on the Remote Web Console
computer (for example, remote system S/N and ID, path
parameters, M-VOL and R-VOL IDs).
Call HP Technical Support for assistance.
An initiator channel-enable LED indicator (on the
P9500 control panel) is off or flashing.
Make sure that the correct CU is selected.
The pairs and/or remote systems are not
displaying correctly.
Resolve the error, and then try the Continuous Access Synchronous
Z operation again.
A Continuous Access Synchronous Z error
message is displayed on the PC.
Make sure that the problem is not the PC or LAN hardware or
software. Try restarting the PC and reconnecting to the storage
system.
There is a problem with the Remote Web Console
or Continuous Access Synchronous Z software.
Check the path status (RCU Status dialog box), and see
The remote system path status is not normal.
See
.
Pair status is Suspended (pair suspended-error).
Because the time setting of SVP is changed, the monitoring data
might not be updated. Disable Monitoring Switch, then enable again.
Monitoring data is not updated though the
Monitoring Switch option is set to Enable.
For more information on Monitoring Switch, see the HP P9000
Performance for Open and Mainframe Systems User Guide.
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Troubleshooting