ROTRONIC Hygrogen2 - Manual (Page 45)

E-M-HG2-S-V2.1
Rotronic AG
Bassersdorf, Switzerland
Document code Unit
HygroGen2: Humidity and Temperature Generator
with AutoCal/AutoCal+, Remote Control and
Range Extensions options.
Instruction Manual
Instruction Manual for Software
Version 2.1
Document Type
Page 41 of 75
Document title
4.3.2 Remote Support
Figure 31: Remote Support
Your HygroGen2 can be configured so that Rotronic support engineers can connect to your HygroGen2
and to its support network so that they can remotely control your HygroGen2.
To enable this functionality, select the “Remote Support” option from the “Support” drop-down menu
on the Settings screen. The “On”/”Off” button enables/disables the functionality.
Please note, the Remote Support functionality establishes a Virtual Private Network (VPN) tunnel back
to the Rotronic support network. Outgoing VPN connections must be permitted on your local network
for it to work. Some IT administrators may block this functionality.
If the HygroGen2 can establish a connection back to the support network, it will show “Connected” in
green. Please advise your Rotronic support representative of the Remote Support IP address so that
they can connect to your instrument.
Please note: the Remote Support connectivity will remain active until it is disabled, even if the
HygroGen2 is rebooted.
© 2014; Rotronic AG E-M-HG2-S-V2.1