Alarm descriptions, Reporting bugs – Avigilon ACC Enterprise Client Version 4.12 User Manual
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Appendix
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Alarm Descriptions
The following table shows the Alarm Trigger Source options that are available when you set up an alarm.
For more information about setting up an alarm, see
Alarm Trigger Source
Description
Motion Detection
The alarm is triggered when motion detection is detected by
the selected cameras.
Digital Input Activation
The alarm is triggered when the selected digital input are
activated.
License Plate Watchlist Match
The alarm is triggered when a license plate on the Watch List
is detected.
POS Transaction Exception
The alarm is triggered when a POS transaction exception has
occurred.
Camera Error
The alarm is triggered when a camera error occurs.
System Error
The alarm is triggered when a system error occurs.
External Software Event
The alarm is triggered by a third party integration software.
Reporting Bugs
If an error occurs in the Avigilon Control Center, you can contact Avigilon Support
at
To help diagnose your problem, the Avigilon Support team may ask you to provide a System Bug Report.
The System Bug Report is a zip file generated by the Avigilon Control Center Client software that
contains the system log and error reports for each of the servers you have access to.
1. Select Help > System Bug Report....
2. When the Download System Bug Report dialog box appears, click Download.
3. In the Save As dialog box, name the file and click Save.
4. Once the System Bug Report has downloaded successfully, click Close.