Appendix, Warranty, Watlow controls – Watlow Series 988LF User Manual
Page 55: Returns, Shipping claims, Appendix a.1, Warranty and returns, Warranty/returns
Appendix
WATLOW Series 988LF Users Manual
A.1
Warranty/Returns
Warranty
The Watlow Series 988LF is warranted to be free of
defects in material and workmanship for 36 months
after delivery to the first purchaser for use, providing
that the units have not been misapplied. Since Watlow
has no control over their use, and sometimes misuse,
we cannot guarantee against failure. Watlow's
obligations hereunder, at Watlow's option, are limited to
replacement, repair or refund of purchase price, and
parts which upon examination prove to be defective
within the warranty period specified. This warranty
does not apply to damage resulting from transportation,
alteration, misuse or abuse.
Watlow Controls
Watlow Controls is a division of Watlow Electric
Manufacturing Company, St. Louis, Missouri, a
manufacturer of industrial electric heating products
since 1922. Watlow begins with a full set of
specifications and completes an industrial product that
is manufactured totally in-house, in the U.S.A. Watlow
products include electric heaters, sensors, controls and
switching devices. The Winona operation has been
designing solid state electronic control devices since
1962, and has earned the reputation as an excellent
supplier to original equipment manufacturers. These
OEMs depend upon Watlow Controls to provide
compatibly engineered controls which they can
incorporate into their products with confidence. Watlow
Controls resides in a 100,000-square-foot marketing,
engineering and manufacturing facility in Winona,
Minnesota.
Returns
1.
Call Watlow Customer Service, (507) 454-5300, for
a Return Material Authorization (RMA) number
before returning any item for repair. We need this
information:
• Ship to address
• Bill to address
• Contact name
• Phone number
• Ship via
• Your P.O. number
• Symptoms and/or special instructions
• Name and phone number of person returning
the material.
NOTE: All unit model number stemming from this
user’s manual end in “-INT,” which indicates a CE
compliant product.
2.
Prior approval and an RMA number, from the
Customer Service Department, is needed when
returning any unused product for credit. Make sure
the RMA number is on the outside of the carton,
and on all paperwork returned. Ship on a Freight
Prepaid basis.
3.
After we receive your return, we will examine it and
determine the cause for your action.
4.
In cases of manufacturing defect, we will enter a
repair order, replacement order, or issue credit for
material. A 20-percent restocking charge is applied
for all returned stock controls and accessories.
5.
If the unit is unrepairable, it will be returned to you
with a letter of explanation. Repair costs will not
exceed 50 percent of the original cost.
Shipping Claims
When you receive your Watlow control, examine the
package for any signs of external damage it may have
sustained enroute. If there is apparent damage either
outside the box or to its contents, make a claim with the
shipper immediately. Save the original shipping carton
and packing material.
Total
Customer
Satisfaction
Appendix